Advanced Care with Heart
Complex Care
Our complex care services provide specialist support for individuals with high-level medical needs, all within the comfort of home.
Comprehensive, Compassionate, Clinical
What Our Complex Care Covers
We provide 24/7, hands-on support for individuals with complex health conditions—delivering both medical interventions and personal care. From managing ventilators and feeding tubes to assisting with hygiene and mobility, our experienced team ensures safety, comfort, and dignity at every hour of the day.
Ventilator and tracheostomy care
Skilled carers manage breathing support equipment to ensure proper function, cleanliness, and comfort for individuals with respiratory conditions.
PEG feeding, catheter and stoma care
We provide expert nutritional, urinary, and bowel support through hygienic, compassionate assistance with clinical-grade attention.
24/7 monitoring and nurse-led support
Around-the-clock oversight by trained carers and nurses, responding swiftly to changes and coordinating with medical professionals.
How Complex Care Begins
Getting the Right Level of Support
A detailed and collaborative process ensures we meet every medical and personal need.
Steps:
Clinical assessment and home care consultation – We start by understanding your unique clinical needs, home setup, and preferences to determine the right level of complex care support.
Development of bespoke care plan with healthcare team – Our multidisciplinary team works with the client, family, and healthcare professionals to craft a tailored plan aligned with medical goals and daily needs.
Onboarding specialist-trained carers and nurses – Carefully selected and fully trained staff are introduced, ensuring a smooth, supportive transition to high-quality care at home.
Why Complex Care at Home Works
High-Need Doesn’t Mean Institutional
Home-based complex care blends clinical excellence with the comfort, control, and familiarity of home.
The Brighter Stays Complex Care Difference
Expert Support, Personalised Setting
Reduces hospital stays
Stay safe with clinical support at home
Improves quality of life
Comfort and dignity remain a priority
Tailored to each condition
From neurological to respiratory care
Client Feedback
Our caregivers made a real difference in our lives.
"The carers are so kind and attentive. I feel truly supported every day."
Margaret T.
Get Daily Support Services
"Brighter Stays Care helped my father regain confidence and independence. We are forever grateful."
James L.
Get Reablement Support Services
"Knowing my mum is in such good hands brings our whole family peace of mind."
Sarah K.
Get Live-in Care Services
"Their professionalism and compassion are unmatched. Highly recommended."
David R.
Get Specialist Care Services
"I was nervous about getting help at home, but they made the process so easy and comforting."
Lillian M.
Get Companionship Services
"It’s not just care, it’s genuine companionship. Thank you for all that you do!"
Ahmed S.
Get Private Care Services
Caring for You Like Family
Let’s Create a Care Plan That’s
Right for You
Compassionate home care starts here. Let’s plan the support you or your loved one deserves.
Got Questions? We’re Here to Help.
FAQs
We know choosing home care is a big decision. Here are answers to some of the most common questions families ask us.
What types of home care services do you offer?
We provide personal care, companionship, dementia care, respite care, and daily living assistance — all tailored to your needs.
How do I know which care plan is right for my loved one?
We offer a free consultation to understand your needs and create a personalised care plan that works for your situation.
Are your carers trained and background-checked?
Yes, every carer is fully trained, DBS-checked, and carefully selected to ensure professionalism, empathy, and reliability.
Can care be adjusted over time as needs change?
Absolutely. We regularly review care plans and make adjustments to ensure ongoing comfort and the right level of support.
How quickly can care services start?
In many cases, we can begin within 24–48 hours after your consultation and care plan agreement.
Address:
Brighter Stays Limited , Croft Chambers , 11 Bancroft , Hitchin , Hertfordshire , SG5 1JQ
Contact:
+44 1462 4155521
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